Support Tip: Device Registration for the Access Manager Console version 5.0.2 fails

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Summary
Device Registration for the Access Manager Console version 5.0.2 fails

Products
Access Manager (NAM)

Environment
Access Manager Admin Console Version 5.0.2
Access Manager Admin Console Version 5.0.2.1-10

Situation
Access Manager has been updated from Version 5.0.1 to 5.0.2
Access Manager has been updated Version 5.0.2 has been patched with 5.0.2.1-10 (AM_5021.zip)
Access Manager Upgrade Assistant Registration has been done before with 5.0.1 (before upgrading to 5.0.2)
Admin Console device registration is listed as unregistered
running the registration once returns "Registration in progress" but the device never registers

Read Full Situation and Resolution Steps here.


Suport Article Reference Number (URL Name)
KM000008261

__________________________________

Elizabeth Knappen
CyberRes Community Manager

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