Scan Status (-1) - Failed to load file

We are using File Reporter 3.5 and we have several cluster volumes that get scanned regularly. One of those volume scans always ends with a Scan History Status of (-1) - Failed to load file. The other volumes scans end with (0) - Success. I have looked through the logs and what I find in the scan processor log is:

2020-11-01 00:25:19.1614 ERROR 2276 45 Condrey.Srs.ScanProcessor.ScanFileLoader: Failed to Load file 'C:\ProgramData\Micro Focus\SRS\Engine\data\scans\799.xml.gz' : Illegal characters in path.
2020-11-01 00:25:19.2238 INFO 2276 62 Condrey.Srs.ScanProcessor.ScanProcessor: Load of Scan '799' complete
2020-11-01 00:25:19.2238 INFO 2276 32 Condrey.Srs.ScanProcessor.ScanProcessor: Initiate Merge on Scan '799'
2020-11-01 00:25:20.9738 INFO 2276 45 Condrey.Srs.ScanProcessor.ScanMerge: Scan '799' failed: Failed to load file. Ready for cleanup
2020-11-01 00:25:21.2239 INFO 2276 32 Condrey.Srs.ScanProcessor.ScanProcessor: Merge of Scan '799' complete

I don't see any illegal characters that wouldn't be in the path of all the other scans. Anyone know what is going on and how I can fix it? Thanks.

  • ,

    In the File Reporter web administration interface, go to Configuration > Engine Logs. Check "Enable Advanced Logging", turn the Scan Processor Service logging to 'Verbose', and click "Save Changes". Then try this scan again. This should provide more detailed information about where this error is surfacing.