Do I need anything pre-installed to run this app? - .net? etc
The reason I ask is it works well on some PC's and not at all on others - its not related to Office at all as installing new versions dosn't make any difference.
The way I can get it to run is to freshly image the problem PC - not much more tham standard XP install (patched to SP2) - I really don't want to have to re-image all the PC's that I come across with this issue - can you think of any related files it may require (I tried updating all my DLL's but no joy - including dbghelp.dll)