Knowledge Doc: Identity Console (IC) "Login Failure. Connection refused" seen when attempting to login

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Summary
Cannot login to IC. Connection refused

Products
eDirectory (NetIQ eDirectory)

Situation
The following is seen on the login page:


The edirapi.log contains the following:

{"ldapServer":"10.1.10.101:636","level":"error","msg":"LDAP Result Code 200 \"Network Error\": dial tcp 10.1.10.101:636: connectex: No connection could be made because the target machine actively refused it.","time":"Wednesday, 14-Sep-22 19:25:24 MDT"}
{"level":"error","msg":"LDAP Result Code 200 \"Network Error\": dial tcp 10.1.10.101:636: connectex: No connection could be made because the target machine actively refused it.","time":"Wednesday, 14-Sep-22 19:25:24 MDT"}

Resolution
Verify that the server specified in the server field has nldap loaded and is listening on port 636. If not use iManager to verify the certificate being used by the LDAP server object.

Knowledge Base Article Link


URL Name
KM000010600

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