Environment - UserApplication 220.127.116.11
I am looking for some explanation/hints on this what each of these are telling me. In particular, if I am reading it correctly, it appears that when a PRD is generated, that it will not escalation unless 5 days have passed without the PRD being fulfilled. Is that correct?
Our issue is that we are seeing a PRD escalation the next day to the next in-line (manager)