Knowledge Doc: Passsync Troubleshooting Tool Error: ...side-by-side configuration is incorrect

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Summary
Resolving "The application has failed to start because its side-by-side configuration is incorrect." error when launching Passsync Troubleshooting tool

Products
Identity Manager (IDM)

Environment
Identity Manager 4.8
Passsync Troubleshooting tool on IDM 4.8 Windows ISO under \IdentityManagerServer\products\IDM\windows\setup\utilities\PassSync Troubleshooting Tool

Situation
When attempting to launch the PassSync Troubleshooting Tool, the following error is received.
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

Passsync Troubleshooting Tool error

Running sxstrace provides the following detail on the error:
\IdentityManagerServer\products\IDM\windows\setup\utilities\PassSyncTroubleshootingTool\x64\D:\IdentityManagerServer\products\IDM\windows\setup\utilities\PassSyncTroubleshootingTool\x64\PassSync Troubleshooting Tool.exeen-USenTÀ¤ˆGbWС£¢L¬�J¼ÓÛiû¥¯ünhßD:\IdentityManagerServer\products\IDM\windows\setup\utilities\PassSyncTroubleshootingTool\x64\PassSync Troubleshooting Tool.exeDÀ¤ˆDcWС£¢L¬�J¼ÓÛiû¥¯ürhßMicrosoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"DÀ¤ˆ–cWС£
Cause

The Logon-event Scanner software requires Microsoft.VC80.CRT version 8.0.50727.762 in order to run.

Resolution
Install the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update to add the 8.0.50727.762 files to the server.

https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=26347

Knowledge Base Article Link


URL Name
KM000010883

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