offline appliance iso

Hi All

    I request CG software from partner portal and download a offline appliance should used for offline upgrade purpose..

   But software document  only said contact support...

Who could provide how to use offline iso ?? because I use this ISO to boot CG VM....but it seem not a bootable DVD.


Another question...I active a eval partner license , I receive a PDF file, but I could not see any CG license file which could import CG server to enable function.