we have a requirement at our company to set a max time of 10 hours for TGA. Since your tool can only do default 1 day, our users forget to change the default to 10 hours. We run a script to detect this violation and send them a nasty gram. We then expire/remove the assignment, taking them out of the group.
Can you give me the capability to set the default on TGA to 10 hours?
Can you give us the capability to set maximum assignment times by group membership so help desk can create for longer than maximum for regular users?