RDP Failed


When I connect to W2K8 server via RDP Relay , I got a blank screen and
then I saw the error messages on PUM Server. like this:

Thu Dec 12 16:59:24 2013, Info, prvcrdvlt getCredential client:localhost
rc:0 status:0 (15ms)
Thu Dec 12 16:59:24 2013, Info, cmdctrl request accepted for '<rdp>
TGW32' from admin@idc-npumrdp01p as dceoaa@idc-tgw32
Thu Dec 12 16:59:24 2013, Info, cmdctrl checkAuth client:localhost rc:0
status:0 (15ms)
Thu Dec 12 16:59:24 2013, Info, rdprelay authSession client:localhost
rc:0 status:0 (15ms)
Thu Dec 12 16:59:25 2013, Error, Exception code: C0000005
ACCESS_VIOLATION
Thu Dec 12 16:59:25 2013, Error, Fault address: 100192CF 01:000182CF
D:\Program Files\Novell\npum\bin\spf_lib.dll
Thu Dec 12 16:59:25 2013, Error, Address Frame Function
SourceFile
Thu Dec 12 16:59:25 2013, Error, 100192CF 0137CEE0 0001:000182CF
D:\Program Files\Novell\npum\bin\spf_lib.dll
Thu Dec 12 16:59:25 2013, Error, 01BE54B2 0137CF10 0001:000044B2
D:\Program Files\Novell\npum\service\local\rdprelay\lib\rdprelay.dll
Thu Dec 12 16:59:25 2013, Error, 01BE591A 0137D0D0 0001:0000491A
D:\Program Files\Novell\npum\service\local\rdprelay\lib\rdprelay.dll
Thu Dec 12 16:59:25 2013, Error, 01BE5D56 0137D110 0001:00004D56
D:\Program Files\Novell\npum\service\local\rdprelay\lib\rdprelay.dll
Thu Dec 12 16:59:25 2013, Error, 01BE60F7 0137D1F0 0001:000050F7
D:\Program Files\Novell\npum\service\local\rdprelay\lib\rdprelay.dll
Thu Dec 12 16:59:25 2013, Error, 01BE730D 0137D220 0001:0000630D
D:\Program Files\Novell\npum\service\local\rdprelay\lib\rdprelay.dll
Thu Dec 12 16:59:25 2013, Error, 01BE7D54 0137EBD0 0001:00006D54
D:\Program Files\Novell\npum\service\local\rdprelay\lib\rdprelay.dll
Thu Dec 12 16:59:25 2013, Error, 100100A3 0137EC00 0001:0000F0A3
D:\Program Files\Novell\npum\bin\spf_lib.dll
Thu Dec 12 16:59:25 2013, Error, 10011A7C 0137FD80 0001:00010A7C
D:\Program Files\Novell\npum\bin\spf_lib.dll
Thu Dec 12 16:59:25 2013, Error, 1001309F 0137FDD0 0001:0001209F
D:\Program Files\Novell\npum\bin\spf_lib.dll
Thu Dec 12 16:59:25 2013, Error, 1000B0E0 0137FE10 0001:0000A0E0
D:\Program Files\Novell\npum\bin\spf_lib.dll
Thu Dec 12 16:59:25 2013, Error, 10056252 0137FE50 0001:00055252
D:\Program Files\Novell\npum\bin\spf_lib.dll
Thu Dec 12 16:59:25 2013, Error, 1005329C 0137FE80 0001:0005229C
D:\Program Files\Novell\npum\bin\spf_lib.dll
Thu Dec 12 16:59:25 2013, Error, 00404C4B 0137FEB0 0001:00003C4B
D:\Program Files\Novell\npum\bin\unifid.exe
Thu Dec 12 16:59:25 2013, Error, 100597B9 0137FEF0 0001:000587B9
D:\Program Files\Novell\npum\bin\spf_lib.dll
Thu Dec 12 16:59:25 2013, Error, 74F537D7 0137FF20 0001:000027D7
C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCR80.dll
Thu Dec 12 16:59:25 2013, Error, 74F53894 0137FF50 0001:00002894
C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCR80.dll
Thu Dec 12 16:59:25 2013, Error, 771F652D 0137FF80 0001:0001552D
C:\Windows\system32\kernel32.dll
Thu Dec 12 16:59:25 2013, Error, 7732C541 0137FFD0 0001:0002B541
C:\Windows\SYSTEM32\ntdll.dll

Someone can hele me ?

NPUM FRAMEWORK: W2K8 R2 SP1

Target Server :W2K R2 SP1 with Terminal server .

Thanks


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  • PUM Version:2.3.3

    But When I connect another w2k8 server sp1 without Terminal server. It
    is work very well.

    I don't know why ?


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    hunterfeng
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  • Hunter,

    I'd contact Technical Support on this one, no configuration changes are
    going to fix this one, as this is a crash.

    A side note from talking to Technical Support, there is a known issue
    that in certain cases a crash like this has been seen. Also, there has
    been a bug reported (Bug 785165).

    Your fastest way to resolution would be to open an SR with NetIQ
    Technical Support.

    Hope this helps.

    - Brett


    hunterfeng;238011 Wrote:
    > When I connect to W2K8 server via RDP Relay , I got a blank screen and
    > then I saw the error messages on PUM Server. like this:
    >
    > Thu Dec 12 16:59:24 2013, Info, prvcrdvlt getCredential client:localhost
    > rc:0 status:0 (15ms)
    > Thu Dec 12 16:59:24 2013, Info, cmdctrl request accepted for '<rdp>
    > TGW32' from admin@idc-npumrdp01p as dceoaa@idc-tgw32
    > Thu Dec 12 16:59:24 2013, Info, cmdctrl checkAuth client:localhost rc:0
    > status:0 (15ms)
    > Thu Dec 12 16:59:24 2013, Info, rdprelay authSession client:localhost
    > rc:0 status:0 (15ms)
    > Thu Dec 12 16:59:25 2013, Error, Exception code: C0000005
    > ACCESS_VIOLATION
    > Thu Dec 12 16:59:25 2013, Error, Fault address: 100192CF 01:000182CF
    > D:\Program Files\Novell\npum\bin\spf_lib.dll
    > Thu Dec 12 16:59:25 2013, Error, Address Frame Function
    > SourceFile
    > Thu Dec 12 16:59:25 2013, Error, 100192CF 0137CEE0 0001:000182CF
    > D:\Program Files\Novell\npum\bin\spf_lib.dll
    > Thu Dec 12 16:59:25 2013, Error, 01BE54B2 0137CF10 0001:000044B2
    > D:\Program Files\Novell\npum\service\local\rdprelay\lib\rdprelay.dll
    > Thu Dec 12 16:59:25 2013, Error, 01BE591A 0137D0D0 0001:0000491A
    > D:\Program Files\Novell\npum\service\local\rdprelay\lib\rdprelay.dll
    > Thu Dec 12 16:59:25 2013, Error, 01BE5D56 0137D110 0001:00004D56
    > D:\Program Files\Novell\npum\service\local\rdprelay\lib\rdprelay.dll
    > Thu Dec 12 16:59:25 2013, Error, 01BE60F7 0137D1F0 0001:000050F7
    > D:\Program Files\Novell\npum\service\local\rdprelay\lib\rdprelay.dll
    > Thu Dec 12 16:59:25 2013, Error, 01BE730D 0137D220 0001:0000630D
    > D:\Program Files\Novell\npum\service\local\rdprelay\lib\rdprelay.dll
    > Thu Dec 12 16:59:25 2013, Error, 01BE7D54 0137EBD0 0001:00006D54
    > D:\Program Files\Novell\npum\service\local\rdprelay\lib\rdprelay.dll
    > Thu Dec 12 16:59:25 2013, Error, 100100A3 0137EC00 0001:0000F0A3
    > D:\Program Files\Novell\npum\bin\spf_lib.dll
    > Thu Dec 12 16:59:25 2013, Error, 10011A7C 0137FD80 0001:00010A7C
    > D:\Program Files\Novell\npum\bin\spf_lib.dll
    > Thu Dec 12 16:59:25 2013, Error, 1001309F 0137FDD0 0001:0001209F
    > D:\Program Files\Novell\npum\bin\spf_lib.dll
    > Thu Dec 12 16:59:25 2013, Error, 1000B0E0 0137FE10 0001:0000A0E0
    > D:\Program Files\Novell\npum\bin\spf_lib.dll
    > Thu Dec 12 16:59:25 2013, Error, 10056252 0137FE50 0001:00055252
    > D:\Program Files\Novell\npum\bin\spf_lib.dll
    > Thu Dec 12 16:59:25 2013, Error, 1005329C 0137FE80 0001:0005229C
    > D:\Program Files\Novell\npum\bin\spf_lib.dll
    > Thu Dec 12 16:59:25 2013, Error, 00404C4B 0137FEB0 0001:00003C4B
    > D:\Program Files\Novell\npum\bin\unifid.exe
    > Thu Dec 12 16:59:25 2013, Error, 100597B9 0137FEF0 0001:000587B9
    > D:\Program Files\Novell\npum\bin\spf_lib.dll
    > Thu Dec 12 16:59:25 2013, Error, 74F537D7 0137FF20 0001:000027D7
    > C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCR80.dll
    > Thu Dec 12 16:59:25 2013, Error, 74F53894 0137FF50 0001:00002894
    > C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCR80.dll
    > Thu Dec 12 16:59:25 2013, Error, 771F652D 0137FF80 0001:0001552D
    > C:\Windows\system32\kernel32.dll
    > Thu Dec 12 16:59:25 2013, Error, 7732C541 0137FFD0 0001:0002B541
    > C:\Windows\SYSTEM32\ntdll.dll
    >
    > Someone can hele me ?
    >
    > NPUM FRAMEWORK: W2K8 R2 SP1
    >
    > Target Server :W2K R2 SP1 with Terminal server .
    >
    > Thanks



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    deni
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  • Thanks Brett.


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