Dears,
kindly note that we have successfully registered a Host by installing the needed Agent on it and also configured it's related credentials in the Vault and this Host is online and being monitored normally.
However, then trying to access it via emergency access we are not able to reach it.
the error says that the computer cannot connect to the remote computer.
i have already made sure that we have a successful ping between PAM server and the agent and also the NetBIOSName matches the Resource Name in the Credential Vault.

please also note that we are able to audit this agent. (the access history is appearing in the admin dashboard)

can anyone please advise ?

Thank you and Best regards.