Knowledge Doc: PAM HA Linux server was not syncing all details or showing offline

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Summary
PAM HA Linux server was not syncing all details and sometimes it showed offline.

Products
Privileged Account Manager (PAM, Privileged User Manager)

Environment
PAM Version 4.x

Situation
High Availability in PAM is not working as data of primary framework manager is not getting completely sync with backup framework manager.

Cause
This could be due to server time issue, cache or firewall issue..

Resolution
1) Check and make sure that the required ports are open
2) Check time or NTP should be configured on both servers
3) Please perform cache cleanup via Agent server > Package > Clear cache
4) Please clear the cache of primary and backup via console and specifically for regclnt module

Additional Information
If issue still can not be resolved please enable logging for PAM HA server based on the TID below.

https://support.microfocus.com/kb/doc.php?id=7021106


Knowledge Base Article Link


URL Name
KM000011616

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