Helpdesk Clear Response Not working

Hi

When a helpdesk agent is clearing the answers for an user he is displayed with the error "An error occurred during the clearing of the response questions. Please contact your administrator" but in reality its clearing the answers in the remote database

We are storing the SSPR Challenge Q
  • Have you checked the catalina.out file from Apache Tomcat to see if it has
    any more details?

    Was anything interesting done to generate the Oracle database originally?
    I thin SSPR usually generates it for you if you give it credentials and
    point it correctly, but I've seen places that did not feel comfortable
    with that and instead created the database and tables themselves, thus my
    question.

    --
    Good luck.

    If you find this post helpful and are logged into the web interface,
    show your appreciation and click on the star below...
  • Disabling Enable NMAS Responses for Forgotten Password under LDAP :> edirectory setting worked


    ab;2424104 wrote:
    Have you checked the catalina.out file from Apache Tomcat to see if it has
    any more details?

    Was anything interesting done to generate the Oracle database originally?
    I thin SSPR usually generates it for you if you give it credentials and
    point it correctly, but I've seen places that did not feel comfortable
    with that and instead created the database and tables themselves, thus my
    question.

    --
    Good luck.

    If you find this post helpful and are logged into the web interface,
    show your appreciation and click on the star below...