Spending on chatbots is up — way up. The market for these machine learning–driven conversation creators will see more than $1 billion in growth this year, and 50 percent of companies will likely spend more on chatbot creation than mobile development in 2021.
Powered by machine learning, these conversational agents can streamline processes and improve customer service. But how do they work, and how can businesses choose? See what CyberRes’ Ramses Gallego has to say!