Meet the Micro Focus Premium Solution Support Engineer (SSE)



Meet the Micro Focus Premium Solution Support Engineer (SSE)

A senior engineer who combines expert ongoing technical guidance with rapid problem resolution.

Premium Solution Support Engineer at a Glance
■ Senior engineer with deep technical expertise in a product center
■ Resolves incidents and provides technical guidance
■ Business hours availability, with the SSE or a colleague on-call after-hours and weekends for Severity 1 issues
■ Prioritized target response time of 30 minutes for severity 1, and 1 hour for severity 2
■ Dedicated to 4 customers—unlimited incidents
■ Up to 4 onsite days per year
■ Escalation Management from a Support Account Manager

Caroline Oest

Micro Focus Customer Experience Marketing

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