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Meet the Micro Focus Premium Solution Support Engineer (SSE)

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Meet the Micro Focus Premium Solution Support Engineer (SSE)

A senior engineer who combines expert ongoing technical guidance with rapid problem resolution.

Premium Solution Support Engineer at a Glance
■ Senior engineer with deep technical expertise in a product center
■ Resolves incidents and provides technical guidance
■ Business hours availability, with the SSE or a colleague on-call after-hours and weekends for Severity 1 issues
■ Prioritized target response time of 30 minutes for severity 1, and 1 hour for severity 2
■ Dedicated to 4 customers—unlimited incidents
■ Up to 4 onsite days per year
■ Escalation Management from a Support Account Manager

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The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.