IDOL Version Upgrade

Do more than keep up with your competitors. Use the new AI capabilities in OpenText™ Knowledge Discovery (IDOL)'s major platform release to get better analytics and stay ahead of threats with the latest security. Here are some of hundreds of exciting new features:

• Conceptual graph analytics across structured and unstructured data for deeper insights.
• New Ingest connectors, by customer request, Amazon EFS, TikTok, Google and RSS news.
• New people's names variants searching, and Personally Identifiable Information capabilities.
• Improvements in word and face recognition and detection accuracy and confidence.
• New hair and head cover classifier to help match people from surveillance video.
• KeyView covering 53 new formats, new metadata engine, and a unified API.

See all the new capabilities in our on-demand webinar.

Don't forget…

Knowledge Discovery (IDOL) 12.6 will only be actively supported through July 31, 2023. Older versions are in extended support without security patches.

Don't wait to start your upgrade until there's a problem. Explore our resources page and get the latest version of Knowledge Discovery (IDOL) or contact us for more information.

Support

Master your upgrade with the right Support

Maybe you're handling the upgrade on your own but want a little help. Contact our Customer Support team by chat, phone, or service requests. You can also access Knowledge Discovery (IDOL) documentation, support forums, patch downloads, and more.

Need some reinforcements? Our Premium Support plan enhances your OpenText Business Support with ongoing problem resolution, technical guidance, and strategic support—all from a team of named and dedicated software experts and account managers.

Or if you just need some short-term support, Flexible Credits give you access to upgrade resources, on-site troubleshooting, assessments, and even e-learning. For example, redeem your Flexible Credits at any time and book our Upgrade Assistance package. We'll jointly review your upgrade plan and offer recommendations for improvement, educate you on best practices and help you avoid common problems, to ensure your upgrade proceeds as smoothly as possible. And then we'll be available on-call during the upgrade to offer assistance in the event any problems arise.

Contact us today, we'll review your situation, then suggest one of our Flexible Credits core packages or build a customized offering, utilizing your available Flexible Credits.

Professional Services

Leave the upgrades to Professional Services
The OpenText Knowledge Discovery (IDOL) Professional Services team has assisted numerous organizations in gaining significant improvements in the performance, scalability, and analytics capabilities enabled by Knowledge Discovery (IDOL). Our experts apply proven migration methodology, accelerators, and best practices for seamless upgrades through our Knowledge Discovery (IDOL) Deployment and Migration Service.

With Value+ Management Services you'll never have to worry about upgrades again. Contact us today for a personalized discussion.

The post upgrade Professional Services team can also help manage the long-term maintenance of your environment. Let us help you with your Knowledge Discovery (IDOL) upgrade. Contact us for a personalized discussion about your environment.

Partner Up to Handle Upgrades

We know you want the latest product innovations but might not want to spend time on upgrades. A software upgrade is not only an opportunity to benefit from the latest product innovation, but also evaluate your long-term strategy for operating the solution either off-cloud or on-cloud.

OpenText Partners are a great resource with comprehensive offerings for Knowledge Discovery (IDOL) upgrades, they are all certified with extensive skills and many years of proven experience. Contact your current partner if you are looking for Knowledge Discovery (IDOL) upgrade assistance or find list of partners that we have pre-selected for you here.