New AI and ML Features in OpenText IDOL
Do more than keep up with your competitors. Use the new AI capabilities in OpenText™ IDOL's major platform release to get better analytics and stay ahead of threats with the latest security. Here are some of hundreds of exciting new features:
See all the new capabilities in our on-demand webinar.
IDOL 12.6 will only be actively supported through July 31, 2023. Older versions are in extended support without security patches.
Master your upgrade with the right Support
Maybe you're handling the upgrade on your own but want a little help. Contact our Customer Support team by chat, phone, or service requests. You can also access IDOL documentation, support forums, patch downloads, and more.
Need some reinforcements? Our Premium Support plan enhances your OpenText Business Support with ongoing problem resolution, technical guidance, and strategic support—all from a team of named and dedicated software experts and account managers.
Or if you just need some short-term support, Flexible Credits give you access to upgrade resources, on-site troubleshooting, assessments, and even e-learning. For example, redeem your Flexible Credits at any time and book our Upgrade Assistance package. We'll jointly review your upgrade plan and offer recommendations for improvement, educate you on best practices and help you avoid common problems, to ensure your upgrade proceeds as smoothly as possible. And then we'll be available on-call during the upgrade to offer assistance in the event any problems arise.
Contact us today, we'll review your situation, then suggest one of our Flexible Credits core packages or build a customed offering, utilizing your available Flexible Credits.
Leave the upgrades to Professional Services
The OpenText IDOL Professional Services team has assisted numerous organizations in gaining significant improvements in the performance, scalability, and analytics capabilities enabled by IDOL. Our experts apply proven migration methodology, accelerators, and best practices for seamless upgrades through our IDOL Deployment and Migration Service.
The post upgrade Professional Services team can also help manage the long-term maintenance of your environment. Let us help you with your IDOL upgrade. Contact us for a personalized discussion about your environment.
Partner Up to Handle Upgrades
We know you want the latest product innovations but might not want to spend time on upgrades. A software upgrade is not only an opportunity to benefit from the latest product innovation, but also evaluate your long-term strategy for operating the solution either off-cloud or on-cloud.
OpenText Partners are a great resource with comprehensive offerings for IDOL upgrades, they are all certified with extensive skills and many years of proven experience. Contact your current partner if you are looking for IDOL upgrade assistance or find list of partners that we have pre-selected for you here.