PROBLEM/ABSTRACT:
Trying to add or keep an element in any workspace by any user produces the following error:

C:\workspaces\Matlab>accurev keep -c "" foo.c
network error - Connection lost while receiving data.
-Error- 6 Communications failure

The following error is recorded in the acserver.log file:

2006/07/10 11:32:12 1003 jsmith keep 00000448 192.168.10.48
2006/07/10 11:32:14 -Error- from 00000448: 1 OS error - space.c:152 - System Error: 183 Cannot create a file when that file already exists.

CAUSE:
This problem occurs if the user account the AccuRev service/process runs as does not have write permission to the <AccuRev install dir>/storage/site_slice/depots/<Depot>/data directory.

SOLUTION:
UNIX:
The permissions of the <AccuRev install dir>/storage/site_slice/depots/<Depot>/data directory and below should be 755. With the user account running as the AccuRev process having full access to these directories.

Windows:
The account running as the AccuRev service needs to have Full Control to the <AccuRev install dir>/storage/site_slice/depots/<Depot>/data directory and should also be part of the Administrators group.


For more information contact AccuRev Support