NOTE: This article only applies to AccuRev's old licensing methodology that used the "keys.txt" license file.

PROBLEM/ABSTRACT:
The following error message is returned when trying to add a new user to AccuRev or starting the AccuRev browser:

"No more licenses available. You need to either purchase more licenses
or remove an active user with 'accurev remove user'. "


SOLUTION:
Below is a list of information that should be gathered to troubleshoot the problem.

1. accurev info
2. accurev show -fv users
3. keys.txt file

From the data gathered above, verify:

1. The server_name entry from the 'accurev info' output matches the name of the server listed in the keys.txt file.

2. The amount of "full" users from the 'accurev show -fv users' command does not exceed the amount of AccuRev licenses specified in the keys.txt file.

We have also seen this error message when a new user installs AccuRev on a client system but performs a "Full" installation of AccuRev instead of "Client". Thus they were pointing to an invalid license key.


For more information contact AccuRev Support