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Unable to connect to server with ALM client Luancher

Ali Raza

Hi Everyone

I am trying to connect to ALM server thrugh client launcher but it is stuck at " Processing Test Run Scheduler". And not going beyond this point. Does anyone know what can be the issue.
I am able to login thorugh web pag. Only issue is thorugh client launcher. I also tried latest client launcher which is 4.2 but problem is same. 
I checked my access and it is still active. 

The issue is I am not able to access server thorugh client launcher

Please see the screenshot for reference.

  • 0  

    Hello, 

    It seems more related to SaaS environment; would you please try to receive help from SaaS support via ticket process with them? 

    Best regards,

    Bernal Salzar

    OpenText Customer Support Agent | ALM

    Although I am an OpenText employee, I am speaking for myself and not for OpenText.
    If you found this post useful, give it a “Like” or click on "Verify Answer" under the "More" button.

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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.