This article addresses the issue where users encounter the error message "failed to fetch database version from master" in the Admin portal of ALM, despite being able to log in to the projects themselves. This situation often arises due to a password mismatch between the ALM and the database.

Environment

Situation

When attempting to access the Admin portal in ALM, users may receive the error message:
"Failed to fetch database version from master."
Despite this error, users are still able to log in and access individual projects without issue.

Cause

The error occurs when there is a discrepancy between the password stored in ALM and the database password. This mismatch prevents the Admin portal from successfully fetching the database version, resulting in the error message.

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