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The Web Client does not render request preview html.

darrenm
Some Dimensions CM users have a problem in the Web Client when attempting to browse a request. Click on the Requests tab. Click on a request. Select the Preview tab. This should display the information for a request based on the configured template. However, the users having this problem see only the raw html source. It is not being rendered. Most people do not report this problem. The users that do report it are usually remote, so I wonder if it's a timeout issue of some kind, though I would not expect it. Has anyone else run into this? Any suggestions as to what to look at?
  • 0  
    I have seen this when the browse template is not associated to mime type. But when this happens, it affects all users equally for the given product and request type. If this is by user, then maybe something is affecting the web traffic for those external users. Can you describe what makes them external? Such as going through a proxy, firewall, etc?
  • 0  
    I have seen this when the browse template is not associated to mime type. But when this happens, it affects all users equally for the given product and request type. If this is by user, then maybe something is affecting the web traffic for those external users. Can you describe what makes them external? Such as going through a proxy, firewall, etc?
  • 0  
    I have seen this when the browse template is not associated to mime type. But when this happens, it affects all users equally for the given product and request type. If this is by user, then maybe something is affecting the web traffic for those external users. Can you describe what makes them external? Such as going through a proxy, firewall, etc?
  • 0
    The users are in Florida. The site is in San Diego. The user it certainly going through a firewall of some kind. I was told it was "opened" for them. I don't know what that would mean specifically. The IP address the user is using is different from the IP address I use myself, too. This is getting into an area I'm completely ignorant in (networks).
  • 0  
    It could also be a difference in browsers if your teams use different browsers. Here is a link to a related topic that points out that it could be the mime type configured and different browsers treating it differently. knowledgebase.serena.com/.../index
  • 0  
    It could also be a difference in browsers if your teams use different browsers. Here is a link to a related topic that points out that it could be the mime type configured and different browsers treating it differently. knowledgebase.serena.com/.../index
  • 0  
    It could also be a difference in browsers if your teams use different browsers. Here is a link to a related topic that points out that it could be the mime type configured and different browsers treating it differently. knowledgebase.serena.com/.../index
  • 0

    Hello,

    I have the same problem. But for all users in general.

    Unfortunately the link to the knowledge base is pointing just to the start page of the old website.

    Maybe this was meant? 

    https://knowledgebase.serena.com/InfoCenter/index?page=content&id=D5669

    Instead of telling every user to modify something in the browser (which might not be allowed by strict IT settings and which might also affect other views) I would need a solution on server side that works with every browser in standard settings.

    How do I need to modify the request template to get a request preview?

    The template is about 20 years old and starts with 

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "">www.w3.org/.../xhtml1-transitional.dtd">

<html xmlns="">www.w3.org/.../xhtml">

<head>

<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
    ...

    Best Regards
    Andreas

  • Suggested Answer

    0   in reply to 

    Hi Andreas. If the problem is impacting all users it could be the MIME type issue Gary originally described. You can use the DDF Dimensions CM command to define a data format and then use ACF to assign it to a request type. Both are documented in the command reference guide:
    admhelp.microfocus.com/.../dmcm_command_line_reference.pdf

    This states:
    For requests, a user with the role of TOOL-MANAGER or CHANGE-MANAGER can define
    a valid data format for a particular request type. This defined data format can then,
    where appropriate, be subsequently assigned by a user with the role of PRODUCTMANAGER
    or CHANGE-MANAGER to a particular request type using the Assign Data
    Formats to Request Types (ACF) command

    If this does not work can you let us know what browser you are using? Have you only just started seeing the issue?

  • 0 in reply to   

    Hello Richard, 

    thank you for your answer. The ACF command was the key to success. Now it works!

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