Knowledge Doc: Dimensions CM dmemail process not running after the Dimensions Listener is started

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In some cases, the dmemail process may not start when the Dimensions Listener Service is started.

This issue generally appears on Windows Servers.

Errors in the email log files are similar to the following:

DMEMAIL: EML0011101D auto: dmemail autoscheduling starting
DMEMAIL: EML0011048D Processing config C:\Program Files\Serena\Dimensions 14.1\CM\dfs/email_config.dat
DMEMAIL: auto: next event target time = 20150601152500
DMEMAIL: EML0001111E auto: shutdown request, file: C:\Program Files\Serena\Dimensions 14.1\CM\temp\email\dmemail_19308.dat no longer exists

Full article: https://portal.microfocus.com/s/article/KM000010900

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