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Error on Webservice after upgrade to PPM 24.1

Filipe Rodrigues

An error 500 is occured when SAP is trying to create a request on PPM (on /itg/ppmservices/DemandService).

Basically we have an integration that SAP can create requests on PPM, but after we upgrade to version 24.1, SAP can't create requests and this is affecting the entire project flow.

  • 0  

    Hi Filipe,

    - What PPM version are you upgrading from?

    - What error can you find in the Server Logs when the web service call fails?

  • 0 in reply to   

    - What PPM version are you upgrading from?

    We upgraded from version 2023.0.0 to version 23.4 and after that to version 24.1

    - What error can you find in the Server Logs when the web service call fails?

    On localhost_access_log we have the errors:

    [03/May/2024:16:44:18 -0300] "GET /itg/ppmservices/DemandService HTTP/1.1" 500 210

    [03/May/2024:16:44:28 -0300] "GET /itg/ppmservices/DemandService?wsdl HTTP/1.1" 200 18319

    [03/May/2024:16:54:33 -0300] "HEAD /itg/ppmservices/DemandService?wsdl HTTP/1.1" 200 -

    [03/May/2024:17:10:19 -0300] "POST /itg/ppmservices/DemandService?wsdl HTTP/1.1" 500 758

    [06/May/2024:09:55:03 -0300] "POST /itg/ppmservices/DemandService?wsdl HTTP/1.1" 500 758

    There are no errors related in ServerLog.

  • 0   in reply to 

    Hi Filipe,

    Access Logs don't contain any valuable information - if there's nothing more in the server logs, please open a case with Support to get that looked into and eventually find out if there's anything to change either in your SOAP Payload or on PPM side.

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