In the screenshot the name of the license server is missing. Make sure the name of the license server was entered. If that license server is installed on the same machine, you can also enter the name "localhost".

If that isn't working, make sure the license sever is running (there should be two processes: lmgrd and merant).

Kind regards,

- Richard.

it is not recognising the license server even if it is running

tried to telnet the ports... and results as connection failed

Please check the following KB doc on accessing SLM through a firewall:

https://knowledgebase.serena.com/InfoCenter/index?page=content&id=S136346

Make sure that whatever ports you picked are accessible through the firewall.

Also check the SLM. log / SerenaLicenseServer.log file on your License Server to make sure the server is actually running correctly:

If you see the error "Invalid hostid on SERVER line" then the server was migrated and you need to delete your serena.lic file and rehost all license(s) to create a new one (or move back to the old machine).

If you see the error "Invalid license key (inconsistent authentication code)" then that license key originated from as different license server instance and should removed from the serena.lic file, to be replaced with a rehosted license.

KB doc on rehosting licenses:

knowledgebase.serena.com/.../index

Kind regards,

- Richard.