A virtual image has been made of a real Silk Central installation. The Silk Central installation is complete i.e. it has the frontend, application, chart and report servers all on the same machine.
The original database is backed up and then restored under a new name.
The cloned image is disconnected from the original database and connected to the new, renamed database. However, the original (physical) Silk Central installation now also automatically connects to the new, renamed database.
The problem is caused by the appserver.ini settings.
The connection to the database is managed by the application server. The host where the application server is running, is set in a file called "appserver.ini". This file contains just two lines,
The file should be in C:\ProgramData\SilkCentral.
To fix the problem reconfigure the appserver.ini on the cloned image:
It should now be possible to connect to individual databases from both the physical and the cloned Silk Central installation.