Created On:  05 November 2012


Performance issue relating to external Issue Tracking integration.  Silk Central performance is continuously slowing to a state where it becomes unusable.  Restarting the SCTM servers does not seem to help.

Users could also encounter the following error message:

"Connection refused to host: hostname_of_external_profile"


By default, Silk Central is configured to update external issue states every 60 minutes.  This could be a cause for slow performance on the application server.

Change the issue statistic update interval. To do this, you have to edit the file TMAppServerHomeConf.xml in
 C:\Program Files\Silk\SC Test Manager (version)\conf\appserver
on the machine with the application server and change


 to e.g.


This will update the issue statistics only every day instead of every hour.