Performance issue relating to external Issue Tracking integration.  Silk Central performance is continuously slowing to a state where it becomes unusable.  Restarting the SCTM servers does not seem to help.

Users could also encounter the following error message:

"Connection refused to host: hostname_of_external_profile"

By default, Silk Central is configured to update external issue states every 60 minutes.  This could be a cause for slow performance on the application server.

Change the issue statistic update interval. To do this, you have to edit the file TMAppServerHomeConf.xml in
 C:\Program Files\Silk\SC Test Manager (version)\conf\appserver
on the machine with the application server and change

 60

 to e.g.

 3600

This will update the issue statistics only every day instead of every hour.