When importing my attachments from a 3.x version of Issue Manager why do I get the error "File pool root access error: cannot read <path to attachments root>"?
This will occur if the path to the 3.x file pool root folder specified in the connection dialog is incorrect, or the system cannot access the folder.
If the RadarAttachPool is on a network share then you must
specify the file path exactly the same way you would when accessing
it via the network. For example, if your RadarAttachPool is
installed on Machine_A and you are installing SCIM on Machine_B
then you need to share this folder e.g.
Share the complete pool folder:
and specify the path in the connection dialog as:
where RadarAttachPool is the folder from the Radar3.x
If the pool is located at c:\temp\RadarAttachPool you have to specify c:\temp in the import connection dialog.
A good way to check that you can access the folder from Machine
B is to open the Windows "Run" dialog on Machine_B and
As the FrontendServer runs under the local system account and
not as the logged in user, it is recommended putting the
RadarAttachPool in a folder e.g.: c:\oldpool and not into a folder
of a certain windows user as the FrontendServer can be denied