Silk Meter was never designed to work with a virtual adaptor. The preferable solution here is to move the Silk Meter server onto a PC that is not being used as a load balancer. If for operational reasons this is not possible, please contact the Micro Focus licensing department.
14. SilkMeter refuses to either import a policy file or to issue a license if it has imported a policy file.
If your system is built using a VLAN where any given VLAN card has an underlying physical NIC, SilkMeter will be unable to communicate with the physical NIC and will assume that you are running a virtual image. The same will happen if your VLAN NICs are created in software. The solution to this is to supply the MAC address of the physical NIC underlying the VLAN or in the second case, to move SilkMeter to a PC that has only a single physical NIC in it.
A second reason is that the policy (.pol) file has been opened and modified in (e.g. NotePad) and then saved. Even opening the .pol file and then saving it without making any changes will destroy the hash and cause an import failure.
15. On the license server - Remove and install the Silk Meter service through the command prompt
Open a command prompt and navigate to C:\ProgramFiles\Borland\SilkMeter\bin, enter the following calls:
smSystem -remove (enter)
smSystem -autoinstall -start -host computer_name (enter)
where computer_name is the name of your license server.
16. The administrator password is not known
Uninstall and reinstall SilkMeter to return it to its default state. The licence files and any Grants that have been allocated will be automatically re-imported.
17. The Silk Meter Policy Administrator will not start
Open Control Panel | Administrative Tools | Services and check that the Silk Meter Proxy Service is running. Ensure that its startup type is set to Automatic.
Check also that Micro Focus Unified Functional testing (UFT) has not been installed on the Silk Meter server. UFT will prevent the Policy Administrator from starting - this is a UFT problem and not a Silk Meter problem. The only solution here is to install Silk Meter on a PC that has never seen UFT.