Created On:  21 September 2011


When starting the StarTeam Notification Agent, the following error is generated:

The LoadLibrary function failed for the following reason: LoadLibrary is not a valid Win32 application


This error will occur when the Notification Agent is installed on a Windows 64bit environment. To resolve the problem:

1.  Locate the batch file in the Notification Agent installation directory:

C:\Program Files\Borland\StarTeam Notification Agent\Java Service\NotificationAgentService.bat

2.  Make a backup copy of the original NotificationAgentService.bat file
3.  Open the batch file using a text editor
4.  Locate the line at the bottom of the file which begins "JavaService.exe -install...."
5.  Edit the following entries so that they point to the x86 Program files directory as seen below:

-Djava.class.path="C:\Program Files (x86)\Borland\StarTeam Notification Agent\agent.jar";"C:\Program Files (x86)\Borland\StarTeam Notification Agent\starteam100.jar"
-Djava.library.path="C:\Program Files (x86)\Borland\StarTeam Notification Agent";"C:\Program Files\Borland\StarTeam SDK 11.0\lib" -Xmx256m -start com.starbase.starteam.workflow.NARuntime.NotificationAgentFrame -params -service "C:\Program Files (x86)\Borland\StarTeam Notification Agent\localhost_49201.nac" -stop com.starbase.starteam.workflow.NARuntime.NotificationAgentFrame -method stopAgent -out "C:\Program Files (x86)\Borland\StarTeam Notification Agent\NAService.log" -err "C:\Program Files (x86)\Borland\StarTeam Notification Agent\NAService.log" -current "C:\Program Files (x86)\Borland\StarTeam Notification Agent"

6.  Save the batch file
7.  If a windows service already exists for the Notification Agent, remove it with the command below:

JavaService.exe -uninstall NotificationAgent

8.  Execute the NotificationAgentService.bat file, this will re-create the windows service
9.  Start the Notification Agent service

If you are still having problems please contact the MicroFocus Support team.
Incident #2518622