Hello,

Could you please confirm the emulator you are using? Currently, we only support Genymotion and Android SDK (https://admhelp.microfocus.com/mobilecenter/en/3.3/Content/Emulators.htm).

If you are using one of them, please attach as well the UFT logs on debug mode along with a new set of the UFTM Add-in logs (to have corresponding times with both sets of logs).

To configure the UFT logs, please follow these steps:

Configure for all UFT related issues (UFT Core).

IMPORTANT: Below steps are for <UFT>\bin\log.config.xml.

1. Ensure having Read/Write permissions on <UFT>\bin
   
2. Create copy/backup of Xml configuration file.  
3. Open text editor the Xml configuration file.
   
4. Save file to Desktop. Note: This is in case you do not have direct writing permissions on the mentioned path (cannot modify directly but can replace files)
   
5. If the reproduction scenario is random and/or requires long executions, increase the value of maxSizeRollBackups accordingly:
   
   • Hours long: <maxSizeRollBackups value="100" />
   • Days long: <maxSizeRollBackups value="1000" />
     
6. Change the "level value" under "root" tag to DEBUG (instead of ERROR
   <root>
     <level value="DEBUG" />
     <appender-ref ref="RollingFileAppender" />
   </root> 
   
7. Make sure all appender-ref element values are set to "RollingFileAppender":
   <root>
     <level value="DEBUG" />
     <appender-ref ref="RollingFileAppender" />
   </root>
   
8. Save changes done on Xml configuration file (saved on Desktop).
9. Copy file from Desktop (one just modified/saved), and replace same file under <UFT>\bin folder
10. Restart UFT for changes to take effect.
    
11. (Optional) To rollback changes, simply replace file under <UFT>\bin with backup/copy done at step 2
     

Configure for all MC related issues:

1. Setup DEBUG mode for UFT Core related logs.
2. Set "level value" to DEBUG, under "LogCatPackMobile" logger:
   <logger name="LogCatPackMobile">
     <level value="DEBUG" />
     <appender-ref ref="RollingFileAppender_Mobile" />
   </logger>
   
3. Use steps 7 to 10 from UFT Core related logs.
4. Collect both UFT and MC logs.

Source: https://softwaresupport.softwaregrp.com/doc/KM00467327#configuration