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Knowledge Doc: "Could not connect to the device. Verify that the device is connected and check the server logs" error when trying to access VNC

Heather Caldwell
 
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Error occurs when opening any UFT Digital Lab (UFT Mobile) devices VNC page, error message is "Could not connect to the device. Verify that the device is connected and check the server logs.", although the connector is connected. Restarting UFT Digital Lab (UFT Mobile) Connector service does not resolve the issue.

Full article: https://portal.microfocus.com/s/article/KM000016912

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