Fetching Emails from Exchange or Mailbox and Saving to Content Manager

Hi 

I have been asked by someone if Content Manager can fetch emails from a Office 365 email mailbox, and then add the emails to Content Manager.

From the Microsoft 365/Exchange side, this would need to be implemented using Microsoft specific APIs as opposed to POP/IMAP, since Microsoft is deprecating legacy protocols.

We are currently on Content Manager 10.1 Build 1054. 

Regards

Katrina Hughes

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  • Suggested Answer

    0  

    Hi Katrina,

    Afraid there is nothing out of the box that can do this.

    If you have developers internally that are able to connect to Exchange via the Microsoft API then it's possible to code something up that would connect, extract the emails, and then save the emails to CM either via the .NET SDK or via the CM ServiceAPI (which would create any needed containers, and upload the electronic items).

    Would need to make sure though that you'd cover off on any additional business rules like what folders the emails should go into, auto-creating parts for 300 contained items, setting security, and any other business rules you may have.

    The closest you may get with 'out of the box' is using Linked folders using the CM Outlook integration. This would then allow you to open up the mailbox in Outlook, and then bulk save / process the emails through normal outlook but wouldn't auto-create folders.

    -Scotty

Reply
  • Suggested Answer

    0  

    Hi Katrina,

    Afraid there is nothing out of the box that can do this.

    If you have developers internally that are able to connect to Exchange via the Microsoft API then it's possible to code something up that would connect, extract the emails, and then save the emails to CM either via the .NET SDK or via the CM ServiceAPI (which would create any needed containers, and upload the electronic items).

    Would need to make sure though that you'd cover off on any additional business rules like what folders the emails should go into, auto-creating parts for 300 contained items, setting security, and any other business rules you may have.

    The closest you may get with 'out of the box' is using Linked folders using the CM Outlook integration. This would then allow you to open up the mailbox in Outlook, and then bulk save / process the emails through normal outlook but wouldn't auto-create folders.

    -Scotty

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