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Knowledge Document: Tips for collecting Content Manager Setup Information

Caroline Oest
 
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Support often asks for Content Manager version, build; Working folders; System Options ... while troubleshooting problems. These information can be collected all at once via few clicks.

Products
Content Manager (Records Manager/TRIM)

Environment

Content Manager 10.1
Content Manager 23.x


Situation

Support often asks for Content Manager version, build; Working folders; System Options ... while troubleshooting problems.
It can take some back and forth emails with multiple screenshots to be captured.

These information can be collected all at once via few clicks.

Find resolution on support portal here

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