Drives efficiency and savings with Content Manager

NAMICO wanted to drive document-based workflow efficiency and improve customer satisfaction while maintaining strict security and compliance standards.

Documents are a fundamental component of all of NAMICO’s business-critical processes, from writing quotes, to issuing policies, to adjudicating claims. It must therefore manage its document processes effectively in order to maximize operational efficiency, maintain regulatory compliance, and satisfy its clients’ needs.

Many of NAMICO’s documents must be handled in tightly prescribed ways. For example, at the completion of steps such as invoice approvals, documents need to be stamped. Often the stamps must meet precise specifications for placement, height and font.

“We looked at a number of options,” explains Brian Stanek, VP Information Technology, NAMICO. “Content Manager met our needs from a document management perspective. It was also the only available solution that met our security requirements, because it allows us to completely isolate our two companies’ documents.”

Content Manager enabled NAMICO to isolate documents as needed for workflow integrity and compliance, thanks to robust security and auditing functionality.

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