Before 2015, East Gippsland Water faced a scenario familiar to many businesses and government bodies around the world—a growing volume of data, rising storage costs, and difficulty finding information quickly. The challenge was to find records and ensure compliance with privacy laws and data regulations.

Important records were stored in spreadsheets, databases, and other ways, but they could also be buried within email conversations or in audio recorded during presentations. These files used valuable storage space, even though it wasn’t necessary to keep them all.

The lack of a digital content management system was hampering day-to-day operations. East Gippsland Water uses nine separate water supply systems and delivers services over an area larger than 8,000 square miles. This requires careful management of pipes, wastewater infrastructure, and treatment plants valued at millions of dollars. The corporation must also plan for environmental change to ensure reliable water supplies in the future, and takes part in projects aimed at reducing landfill and achieving other environmental goals. It must also provide five-year budgets to the government. To achieve this, it needs easy, rapid access to information.

Read full story and find resolution