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Knowledge Document: "No credentials are available in the security package" error with Windows Hello login

Caroline Oest
 
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When using Windows Hello Login (Face/Fingerprint/PIN) for Content Manager Integrated Authentication, some users may run into this error: "No credentials are available in the security package"

Environment

Content Manager 10.x
Content Manager 23.x
Content Manager 24.x

Situation

When using Windows Hello (Face/Fingerprint/PIN) to log in Windows, then open Content Manager with Integrated Authentication, some users may run into error below

"No credentials are available in the security package"

Find resolution on support portal

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