Support and Professional Services



Master your upgrade with the right Support
Maybe you’re handling the upgrade on your own but want a little help. Contact our Customer Support team by chat, phone, or service requests. You can also access the Content Manager documentation, support forums, patch downloads, and more.

Need some reinforcements? Our Premium Support plan enhances your Business Support with ongoing problem resolution, technical guidance, and strategic support—all from a team of named and dedicated software experts and account managers.

Or if you just need some short-term support, Flexible Credits give you access to upgrade resources, on-site troubleshooting, assessments, and even e-learning.

Contact our Support Representatives to find out how we can support you.

Professional Services

Leave the upgrades to Professional Services
We know you want the latest product innovations but might not want to spend time on upgrades. A software upgrade is not only an opportunity to benefit from the latest product innovation, but also evaluate your long-term strategy for operating the solution either on-premises or cloud.

Our Professional Services Content Manager experts apply proven migration methodology, accelerators, and best practices for seamless upgrades from Content Manager 7.x, 8.x, 9.x to 10.x.

Professional Services Content Manager upgrade program covers the following:

  • Discovery workshops to evaluate upgrade options (on-prem upgrade vs Content Manager Select migration)
  • Assess your environment in advance of the upgrade to ensure there are no obstacles
  • Understand and define the scope and benefits of your upgrade to Content Manager 10.x  
  • Validate architecture, configuration, and integrations
  • Deliver on-premises upgrades or Cloud migration for you
  • Knowledge transfer, production cut-over, and post-production support

The post upgrade Professional Services team can also help manage the long-term maintenance of your environment.

Let us help you with your Content Manager upgrade. Contact us for a free Content Manager upgrade discovery and assessment session with our Professional Services solution consultants.

Partner Up to Handle Upgrades

OpenText Partners are also a great resource with comprehensive offerings for Content Manager upgrades, they are all certified with extensive skills and many years of proven experience. Contact your current partner if you are looking for Content Manager upgrade assistance.

Please find here a list of our Australia and New Zealand Partners.

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