At your service: even smarter content management

by in Information Management & Governance

The best technology, the way you want it

In these difficult times, organizations can ill afford to waste time, money and resources on non-critical tasks. The inexorable rise of cloud computing and “as a service” models have offered a way forward for those looking to reduce the total cost and effort in managing and administering critical IT systems. Sixty-eight percent of CIOs in a recent survey ranked “migrating to the public cloud and/or expanding private cloud” as the top IT spending driver in 2020, up 20 points from a similar survey only six months earlier.

This is equally true for core applications that manage business critical data, such as Enterprise Content Management (ECM) and Electronic Document and Records Management (EDRMS) solutions.

Your preferred ECM, as a Service

With that in mind, we are delighted to bring to market the new Content Manager Select Software as a Service (SaaS) offering. The new service provides customers a one-stop cloud-based managed solution for content management that combines the strengths of Citadel’s longstanding Citadel-IXTM managed SaaS solutions and Micro Focus’ longstanding market and technical expertise with Content Manager. The press announcement is here.

Micro Focus is one of the world’s largest enterprise software providers, delivering mission-critical technology to 40,000 customers around the globe. Our technology vision involves making our customers more successful through the efficient use of innovative technology. This latest announcement further underscores our commitment to customer-centric innovation.

Making the right Selection

We are delighted to have collaborated with Citadel, a leader in cloud-hosted managed services, to provide Content Manager Select as a Service, our innovative managed service ECM solution.

The new offering provides customers a one-stop hosted solution for content management that builds on Citadel’s long-standing market presence for managed SaaS solutions, and Micro Focus’ industry-leading Content Manager technology. The new offering provides robust, innovative content management software in a SaaS model that lowers the total cost of ownership and offers unrivalled customer flexibility.

Speaking in the press announcement, Vice President of Product Management at Micro Focus, Rick Carlson, said, “In collaboration with our partner, Citadel, Micro Focus is excited to take this next step in supporting customers’ digital transformation by introducing Content Manager Select Software as a Service. This offering provides a modern, SaaS-based solution to customers worldwide and enables us to deliver our industry-leading Content Manager solution as a fully managed service to address the ever-increasing shift to the cloud.”

Citadel shared their excitement too. Citadel CEO, Mark McConnell said, “Today’s announcement is the culmination of 3 years of innovation with Micro Focus to deploy Content Manager Select Software as a Service as a cloud-based offering on the Citadel-IXTm Platform.  As a platinum Micro Focus partner, Citadel’s strong security and managed services history has enabled the rapid adoption of Citadel-IX in the market, and this agreement today takes the platform globally to all Micro Focus customers.”

Solid Foundations

Micro Focus Content Manager – and Content Manager Select - is a governance-based enterprise content management (ECM) system designed to help government agencies, regulated industries and global organizations manage their business-critical content from cradle to grave. Featuring intuitive querying, flexible user types and an enriched user experience, the latest release of Content Manager, version 10, contains over 300 customer-suggested enhancements to offer our best ever support for today’s most challenging content management and compliance-related activities.

Content Manager Select is an all-inclusive subscription model that combines usage and support into a single user price. Content Manager is a perpetual license-based version of the same technology.

Meanwhile, Citadel’s ISO27001-certified Citadel-IX Platform is a market-leading, highly secure cloud-based service, which already supports a large number of client instances of Content Manager across commercial and government sectors.

Figure 1 - Content Manager Select Software as a Service

A Fully Tailored Solution

Content Manager Select SaaS is available in three variants, representing different levels of service provision. Content Manager Select SaaS is available in Gold, Platinum and Titanium levels, which denote varying levels of provision in terms of supported users and service level commitments on response and uptime.

For More Information

Critical IT activities are the lifeblood of the organization. At Micro Focus, our “High Tech, Low Drama” approach means leveraging innovative technology to solve today’s biggest challenges. Content Manager Select as a Service further underscores our commitment to customer success and flexible usage models.

For more information on Micro Focus Information Management & Governance solutions, download the ebook. For more information visit www.microfocus.com/contentmanager

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