ZENworks Service Desk v8.3 Public Beta! Join Now!

by Micro Focus Employee in Information Management & Governance

ZENworks Service Desk Public Beta is starting next week.

Here are the top 3 reasons to participate in the ZENworks Service Desk Public Beta

  • Jump start your knowledge by experiencing the latest release before it comes out.
  • Get under the hood information from developers about this next release enhancements and features.
  • Don't have time to install/prep - No install necessary-AWS version ready to go (or On-Prem .iso available).

Preview of the few major features & enhancements coming in the next release of ZENworks Service Desk v8.3. 
This will be a 5 week ZSD Public Beta.

Email zen@microfocus.com or log into the Vibe Site

The ZSD v8.3 Beta will be starting December 3rd 2021 - Jan 14th 2022.
Meetings will be every Thursday @ 0900 AM MDT 

Jump right in today by downloading the attached Beta Scenarios below, or log into Micro Focus ZSD Beta site.

If you would like an On-Prem build for your environment it will be available to download on the Micro Focus ZSD Beta site after our first meeting (Dec 9).  We will verify the ZSD Beta Team site permissions during our first meeting on Dec. 9th.

It’s as easy as 1-2-3 for the cloud instance.

  1. Download the Scenarios
  2. Log into ZSD Online Instance
  3. Provide feedback and enter the drawing

Scenarios available - and/or do your own exploring:

  • Request Tickets
    Review creation of tickets with added custom fields, required fields and Dynamic Forms in action.  These will also be referenced in other scenarios.  Request List Bulk Grouping is back!
  • Advanced Item Search
    Experience the new Advanced Item Search capabilities when creating/modifying Requests with the ability to filter down to the correct Item.
  • Customer Portal HOME Page Dashlets
    Exercise the new Customer Portal Home Page Dashlet personalization by moving the dashlets around and saving to your profile.
  • Customer Portal SELF HELP Redesign
    Experience the newly designed Customer Portal Self Help Documents with added features like ratings, comments and filtering.
  • Technician Portal KNOWLEDGE Documents Lists Page
    Experience the newly designed Technical Portal KNOWLEDGE Document List Page by Personalizing the list, selecting the columns, the column order and column width for each document type.  Also, manage the document list page with filtering, bulk actions, status change.
  • Technician Portal KNOWLEDGE Documents
    Tour the Redesigned Technician Knowledge Documents displaying the Actions, filtering, auditing, ratings and comments.   Experience the newly designed Technical Portal KNOWLEDGE Documents with creation, modify, article ratings and article comments.
  • Store Dynamic Forms
    The Dynamic Forms add extra flexibility to Requests providing that extra needed information.
    Explore how the Dynamic Form can be used in the ZSD Store Item Requests.
  • Delegate Role
    Customers on leave or out for a period of time where another individual should manage their requests?
    Use the Delegate Role for the management of VIPs, or colleagues managing their Requests on behalf of the Customer (like a Proxy or Deputy).
  • Auditing Redesign and Improvements
    Give yourself a view of the Auditing improvements in the Requests and newly designed Knowledge Document History/Auditing.
  • LDAP User Source Advanced Filtering Query
    Do you have a large User Source to filter through?
    See how we've expanded the LDAP User Source Filtering to target specific account/group attributes needed and speed up the synchronization process.


Endpoint Management
ZSD83 Scenarios.zip