ZENworks Service Desk is a fast and easy ITIL-based help desk solution for small to medium-sized organizations looking for ITSM service management.

The newest iteration of ZENworks Service Desk is here! ZENworks Service Desk v24.2 is a complete management solution that allows you to easily monitor and solve service issues so there is minimal disruption to your organization, which allows users to focus on the core business. Upgrade your ZENworks Service Desk to bring the latest security and features to your organization to maximize customer resolutions to requests and issues.

Take a look at the new features that can help improve your IT Service Management:

• Modernization

Modernization of the pages to the new Spring/Angular coding bring enhancement to the Manufacturer page with a modern look and feel, along with improved functionality.

• Privileges

All the hidden privileges are always displayed now and will be enabled only when respective prerequisites are met. The privileges are associated with a tool-tip that provides a brief description of how to enable the field.

• Request Group Bulk Operation

All the request groups are provided with a bulk operator. Using this operator, you can update multiple requests at a time. This Bulk function can be used in the Incident Groups, Service Request Groups.

• Request Group

In the request summary page, the group name is now visible to which the request belongs, and can be selected which be redirects to view the group details.  This link is on all request types.

• SAML SSO Documentation

A brief work-flow document is provided to configure ZENworks Service Desk login with SAML based Single Sign On.

Navigate to these resources to help you start planning your Service Desk upgrade today!

ZSD v24.2 Documentation

ZSD v24.2 Upgrade Cookbook

ZSD v24.2 Upgrade demonstration video

ZSD v24.2 Feature demonstration video

Interested in the latest features for Service Desk? Upgrade today!

For more information on Service Desk, visit our site.

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