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Revolutionizing Data Management: A Tale of Success from the Washington State Department of Transportation

by   in Portfolio

In the realm of government agencies, the Washington State Department of Transportation (WSDOT) stands as a beacon of innovation and efficiency. Tasked with overseeing the state's vast transportation infrastructure, the WSDOT embarked on a transformative journey to enhance its data management practices. This is the story of how the WSDOT leveraged OpenTextTm Data Protector to streamline its backup, recovery, and off-site replication processes, setting a new standard for data management excellence. 

 Established in 1905, the WSDOT shoulders the responsibility of maintaining over 20,000 lane-miles of roadway, nearly 3,000 vehicular bridges, and a myriad of other critical infrastructure components. With a population of more than 7.2 million to serve, the WSDOT's operational complexity is undeniable. In April 2016, the agency made a strategic decision to adopt OpenTextTm Data Protector, marking a pivotal moment in its data management journey. 

At the heart of this transformation was Kim Chen, the Senior Systems Administrator at WSDOT, who led a core team of dedicated professionals in evaluating and implementing Data Protector. The goal was clear: remove operational complexities, standardize data backup processes, and enhance overall efficiency. From evaluating storage and backup solutions to selecting Data Protector for its ability to meet both business and IT requirements, the journey was marked by meticulous planning and unwavering dedication. 

“Thanks to Data Protector, our teams are empowered to go beyond simply backing up data. We’re now able to design processes and workflows that optimize the agency’s ability to recover critical data for end-users, and ultimately the public.” 

Kim Chen 

Senior Systems Administrator, Washington State Department of Transportation 

The organization’s IT team comprises some 260 people. Kim Chen, Senior Systems Administrator at WSDOT, works with six other Senior Systems Administrators to protect and manage the entire organization’s data. This amounts to 75 terabytes for the headquarter region and about 105 terabytes for the other six regions, from file servers and web and FTP app servers’ data to Microsoft Exchange and Microsoft SQL data. 

The implementation of Data Protector heralded a new era of efficiency at the WSDOT. Centralized backup management became the cornerstone of improved performance and productivity. Tasks that were once laborious and time-consuming were now executed with precision and speed, allowing the IT team to focus on strategic initiatives and value-added activities. The ability to conduct full weekly backups and daily incremental backups showcased the agility and reliability of Data Protector in action.  

One of the key benefits of Data Protector was its cost-effectiveness. As a public organization, the WSDOT was tasked with stretching its IT resources to accomplish more with less. The competitive pricing model of Data Protector, coupled with its seamless integration with existing components, empowered the agency to optimize its budget and resources effectively. The absence of additional charges for data replication further underscored the cost-efficiency of the solution. 

Beyond cost savings, Data Protector empowered the WSDOT to enhance its resilience and preparedness. By enabling teams to design optimized processes and workflows, the agency was better equipped to recover critical data swiftly and efficiently. The synergy and interoperability of the system positioned the WSDOT to face any potential challenges with confidence, safeguarding vital data for end-users and the public. 

The success story of the WSDOT's implementation of Data Protector serves as a testament to the transformative power of innovative data management solutions. By embracing technology and optimizing processes, the agency not only streamlined its operations but also set a new benchmark for data management excellence in the government sector. The journey from operational complexities to streamlined efficiency is a testament to the WSDOT's commitment to innovation and excellence. 

As we reflect on this remarkable journey, we are reminded of the profound impact that technology can have on organizational efficiency and effectiveness. The Washington State Department of Transportation's story is a testament to the power of strategic decision-making, collaboration, and innovation in driving digital transformation and success. 

Key outcomes for WSDOT: 

  • Improved the management of almost 180 terabytes of critical data. 
  • Enabled standard backup and recovery as well as off-site replication processes across seven administrative regions. 
  • Provided the ability to conduct important backups much faster than before 
  • Increased cost-efficiencies by removing operational complexities. 

 

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