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How to change account Data Protector 7.1 runs under?

Hi all,

I'm facing an old DP 7.1 installation on which Data Protector is running the services and processes under an account that I need to change to a different domain account. It is installed on WS2012R2, was moved from WS2K3 a few years ago. This is how the processes are running by now:

Looking on the forum, I've found this post https://community.microfocus.com/img/bandr/f/itrc-251/116135/how-to-change-account-data-protector-runs-under, but it is related to DP 6.1 (32 bit) and I'm not sure if the same is applicable to DP 7.1 (64 bit) too.

Is there any chance to change the user without having to reinstall from scracth and migrate all data again? If possible, is it enough to change the following services user account?

  • Data protector CRS
  • Data protector UIProxy

Does I've to consider any additional/further steps (impersonation, ?

Thanks in advance!

  • Verified Answer

    Hi,

    Frankly I'm not 100% sure anymore what exactly the situation was in DP 7.1. This version is out of support for so many years now and I obviously do not have a running test system anymore. What I can tell is that the procedure mentioned for DP 6 should still be applicable. The key point is to add this account as an admin user in DP. The permissions mentioned are also looking fine and will be granted automatically when the user is an admin account (talking OS-wise now). Impersonation is needed when Inet is running under a specific user account or sets a user account to be used by the Installation Server during remote installation. So that would indeed be the additional step if you would also change the inet user account.


    Koen Verbelen

    Although I am an OpenText employee, I am speaking for myself and not for OpenText.
    If you found this post useful, give it a “Like” or click on "Verify Answer" under the "More" button.
    You may also be interested in my Data Protector Support Tips listed per category

  • Thanks for your info and teachings Koen. Now I'm more confident to give it a try!

    On the other hand, yes DP 7.00 is an old version (2016), but there is running every day without a pause, running on WS2k12 R2 (allegedly not supported, better said not proved, but able to run without any problems). In my experience major problems come from security issues (obviously can't backup some new softwares or products).

    What I want to mean is DP 7.00 even being a very old software is steady as a rock, not all softwares can provide as many years of good service as DP do. We're backing up some old data bases with it every day and there is the bad boy giving all we need till it will be retired some months forward.

    Regards!

  • Thanks for the feedback. This is much appreciated! And yes, I can only agree with you when you are saying that making software more secure is obviously adding complexity and challenges at the same time.


    Koen Verbelen

    Although I am an OpenText employee, I am speaking for myself and not for OpenText.
    If you found this post useful, give it a “Like” or click on "Verify Answer" under the "More" button.
    You may also be interested in my Data Protector Support Tips listed per category