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Cannot open data protector software

Soe moe Tun

My Data protector application is not opening sometimes. 

When i open DP software, It show below But not opening GUI.

I have tried to restart DP service "omnisv -restart". But not working.

Somebody Please help. 

  • 0  

    I have never seen this. What is the DP version and which OS is this? How much memory do you have installed on this client? What happens when you click the "Close" button and wait? 

    Koen Verbelen

    Although I am an OpenText employee, I am speaking for myself and not for OpenText.
    If you found this post useful, give it a “Like” or click on "Verify Answer" under the "More" button.
    You may also be interested in my Data Protector Support Tips listed per category

  • 0 in reply to   

    Thanks for reply.

    DP version is 23.3 in Windows Server 2022. Memory is 64 GB on the Physical server. 

    When i click the Close button, software is properly close.

    But when i reopen this software, it cannot open and found above new step wizard,  cannot see the Software GUI.

  • Suggested Answer

    0   in reply to   

    I would reinstall the client. You said at the start this is happening "sometimes" ... so it is intermittent!? Once you get in, just repush the User Interface" component to this client. You could also push it to another client to confirm that the problem is only seen with 1 particular client only.

    If re-pushing is not helping then hopefully support can find something in debugs. From command line you can run:

    manager -debug 1-300 DBG

    After that collect the generate logs from ProgramData\OmniBack\tmp and provide them to support after elevating a case.

    Koen Verbelen

    Although I am an OpenText employee, I am speaking for myself and not for OpenText.
    If you found this post useful, give it a “Like” or click on "Verify Answer" under the "More" button.
    You may also be interested in my Data Protector Support Tips listed per category

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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.