DP24.1 CRS crashes every time we make a change in one of the library drives

Hello,

We have a Windows Server 2022 Cell Manager with DP24.1

Our library is an MSL 3040 with 3 LTO-8 Ultrium Drives.

Every time I make a change in one of the library drives and press 'Apply', CRS service crashes and in the other drives I see the following (in the drive's 'General' tab):

In the server's System log we get the error: "The Data Protector CRS service terminated unexpectedly.  It has done this x time(s)." and when I check the DP services (omnisv -status) CRS and Omnitrig are down.

I have to start the DP services every time I want to make a change in one of the drives.

Any ideas?

Thanks in advance.

Parents Reply Children
  • 0 in reply to 

    Really difficult to zero in on issue this way.  What you can try is make a copy of the cell_info file(so you can revert back), then edit the cell_info and keep only the cell manager and media agent client with the library config in the cell.  Then launch the GUI and see if it still crashes when modifying a drive

    If it doesn't an entry in cell_info is causing this