DP24.1 CRS crashes every time we make a change in one of the library drives

Hello,

We have a Windows Server 2022 Cell Manager with DP24.1

Our library is an MSL 3040 with 3 LTO-8 Ultrium Drives.

Every time I make a change in one of the library drives and press 'Apply', CRS service crashes and in the other drives I see the following (in the drive's 'General' tab):

In the server's System log we get the error: "The Data Protector CRS service terminated unexpectedly.  It has done this x time(s)." and when I check the DP services (omnisv -status) CRS and Omnitrig are down.

I have to start the DP services every time I want to make a change in one of the drives.

Any ideas?

Thanks in advance.

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  • 0

    Can you confirm  if you create  test library for instance (File library), save the configuration.  If you modify the drive configuration against that test file library afterwards does that also crash CRS?

    If the answer is no, perhaps there is something in the configuration of the existing library that the CRS is not agreeing with and I would just use omnidownload to download the lib and drive config to file (so you have a backup) then delete the library and drives and recreate it with the exact same naming convention so existing saved backups will not be impacted

  • 0 in reply to 

    Hello,

    I've created a test File Library with 2 drives, changed the configuration in one of the drives and CRS crashed again.

  • 0   in reply to 

    So getting the device config works and updating it crashes the CRS after "Access is denied" is seen. This will need a deeper investigation through debugs and possibly a crash dump. If you have a support contract then they can help with that. The license move should not make any difference here.


    Koen Verbelen

    Although I am an OpenText employee, I am speaking for myself and not for OpenText.
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