I/O Error after Adding New Device in DP 6

I am running DP 6.2 on Windows 2003

 

Another technician just installed Windows Server 2008 Std R2 on an HP ML350 G5 which had an SDLT drive so I switched it out with an Ultrium 448 LTO-2 Drive.   Installed the drivers, finalized the server and prepared it for deployment.

 

I added the device in Data Protector, no issues

I scanned the tape, no issues

I attempted to format the tape, does not complete the task, takes an hour for it to say

CANNOT WRITE TO DEVICE ([1117] THE REQUEST COULD NOT BE PERFORMED BECAUSE OF AN I/O DEVICE ERROR.

 

Has anyone out there had the same issues?

Parents
  • [Normal] From: MSM@golfcourse.com "HP:Ultrium 2-SCSI_GOLF" Time: 8/28/2014 3:53:28 PM

    Media session 2014/08/28-11 started.

    [Normal] From: MMA@dcgolf.golfcourse.com"HP:Ultrium 2-SCSI_GOLF" Time: 8/28/2014 3:53:27 PM

    STARTING Media Agent "HP:Ultrium 2-SCSI_GOLF"

    [Normal] From: MSM@golfcourse.com"HP:Ultrium 2-SCSI_GOLF" Time: 8/28/2014 3:53:34 PM

    Data Protector foreign medium "ce01a8c0:53ff70e2:21f4:0001" found.

    Medium not found in the Data Protector Internal Database.

    Initialization allowed.

    [Normal] From: MMA@golfcourse.com"HP:Ultrium 2-SCSI_GOLF" Time: 8/28/2014 3:53:32 PM

    Tape0:0:3:0

    Initializing new medium: "GOLF_MON_A"

    [Major] From: MMA@dcgolf.golfcourse.com"HP:Ultrium 2-SCSI_GOLF" Time: 8/28/2014 4:04:10 PM

    [90:51] Tape0:0:3:0

    Cannot write to device ([1117] The request could not be performed because of an I/O device error. )

    [Major] From: MMA@dcgolf.golfcourse.com "HP:Ultrium 2-SCSI_GOLF" Time: 8/28/2014 4:14:46 PM

    [90:173] REQUEST SENSE call failed. Possible cleanme signal detection failure.

    ([1117] The request could not be performed because of an I/O device error. )

     

     

  • I suggest you download Library and Tape Tools (LT&T) and perform a test on the tape and drive first.  This is to isolate whether the fault is hardware or software.

     

    By the way, DP 6 (I am assuming 6.0) is already out of support, so you will not able to raise a support case.

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