Unable to restore backup on the network drive giving error

 

Hello,

 

Unable to restore backup on the network drive giving error.

[Minor] From: VRDA@mumppl "C:" Time: 2/5/2020 12:28:20 PM
\\192.168.1.7\pipl\Test
Cannot perform stat(): ([5] Access is denied. ) => not restored.

  • Verified Answer

    Hello ,

    To be able to restore to a network share from the Disk Agent mumppl you need to change the Data Protector INET service on this Windows system from LOCAL SYSTEM to a named user that has actually write access to that share.

    If the target system is also running Windows, you could also install a Disk Agent on that system and simply restore to that client "locally" which would be the proffered option unless the target system is a NAS system running some closed operating system.

    Regards,
    Sebastian Koehler

  • On the Cell Manager Server we have mapped the network drive and we need to restore on that network drive.

    So we have changed the Data Protector INET service on this Windows system from LOCAL SYSTEM to a named user and restarted the service and try to restore the data but it failed.

  • Hi

    Are you sure about account used for DP inet service has enough rights for to write into shared folder?

    Best Regards

  • Below restore session please help :-

    [Normal] From: RSM@mumppl "" Time: 2/5/2020 4:27:27 PM
    Restore session 2020/02/05-26 started.

    [Normal] From: RMA@mumppl "BKPFileLibrary_Writer0" Time: 2/5/2020 4:27:27 PM
    STARTING Media Agent "BKPFileLibrary_Writer0"

    [Normal] From: RMA@mumppl "BKPFileLibrary_Writer0" Time: 2/5/2020 4:27:28 PM
    Loading medium from slot C:\backuplibrary\46cd599e05e3a65df00f7c00001.fd to device BKPFileLibrary_Writer0

    [Normal] From: VRDA@mumppl "C:" Time: 2/5/2020 4:27:29 PM
    STARTING Disk Agent for mumppl:C:

    [Warning] From: VRDA@mumppl "C:" Time: 2/5/2020 4:27:31 PM
    [84:20] \\?\UNC\192.168.1.7\pipl\Test\Users\Administrator\Desktop\soft\Retrospect_16_6_0_133\Retrospect 16
    Cannot preserve time attributes: ([5] Access is denied. ).

    [Minor] From: VRDA@mumppl "C:" Time: 2/5/2020 4:27:31 PM
    \\?\UNC\192.168.1.7\pipl\Test\Users\Administrator\Desktop\soft\Retrospect_16_6_0_133\Retrospect 16
    Cannot set mode.

    [Minor] From: VRDA@mumppl "C:" Time: 2/5/2020 4:27:31 PM
    \\192.168.1.7\pipl\Test\Users\Administrator\Desktop\soft\Retrospect_16_6_0_133\Retrospect 16\Client
    Cannot perform stat(): ([5] Access is denied. ) => not restored.

    [Minor] From: VRDA@mumppl "C:" Time: 2/5/2020 4:27:32 PM
    \\192.168.1.7\pipl\Test\Users\Administrator\Desktop\soft\Retrospect_16_6_0_133\Retrospect 16\install.ini
    Cannot perform stat(): ([5] Access is denied. ) => not restored.

    [Minor] From: VRDA@mumppl "C:" Time: 2/5/2020 4:27:32 PM
    \\192.168.1.7\pipl\Test\Users\Administrator\Desktop\soft\Retrospect_16_6_0_133\Retrospect 16\Retrospect
    Cannot perform stat(): ([5] Access is denied. ) => not restored.

    [Minor] From: VRDA@mumppl "C:" Time: 2/5/2020 4:27:32 PM
    \\192.168.1.7\pipl\Test\Users\Administrator\Desktop\soft\Retrospect_16_6_0_133\Retrospect 16\setup.exe
    Cannot perform stat(): ([5] Access is denied. ) => not restored.

    [Minor] From: VRDA@mumppl "C:" Time: 2/5/2020 4:27:32 PM
    \\192.168.1.7\pipl\Test\Users\Administrator\Desktop\soft\Retrospect_16_6_0_133\Retrospect 16\splash16.bmp
    Cannot perform stat(): ([5] Access is denied. ) => not restored.

    [Minor] From: VRDA@mumppl "C:" Time: 2/5/2020 4:27:32 PM
    \\192.168.1.7\pipl\Test\Users\Administrator\Desktop\soft\Retrospect_16_6_0_133\Retrospect 16\splash256.bmp
    Cannot perform stat(): ([5] Access is denied. ) => not restored.

    [Warning] From: VRDA@mumppl "C:" Time: 2/5/2020 4:27:32 PM
    [84:20] \\?\UNC\192.168.1.7\pipl\Test\Users\Administrator\Desktop\soft\Retrospect_16_6_0_133\Retrospect 16
    Cannot preserve time attributes: ([5] Access is denied. ).

    [Minor] From: VRDA@mumppl "C:" Time: 2/5/2020 4:27:32 PM
    \\?\UNC\192.168.1.7\pipl\Test\Users\Administrator\Desktop\soft\Retrospect_16_6_0_133\Retrospect 16
    Cannot set mode.

    [Normal] From: VRDA@mumppl "C:" Time: 2/5/2020 4:27:32 PM
    COMPLETED Disk Agent for mumppl:C:

    [Normal] From: RMA@mumppl "BKPFileLibrary_Writer0" Time: 2/5/2020 4:27:41 PM
    Unloading medium to slot C:\backuplibrary\46cd599e05e3a65df00f7c00001.fd from device BKPFileLibrary_Writer0

    [Normal] From: RMA@mumppl "BKPFileLibrary_Writer0" Time: 2/5/2020 4:27:41 PM
    COMPLETED Media Agent "BKPFileLibrary_Writer0"

    [Normal] From: RSM@mumppl "" Time: 2/5/2020 4:27:42 PM

    Restore Statistics:

    Session Queuing Time (hours) 0.00
    -------------------------------------------
    Completed Disk Agents ........ 1
    Failed Disk Agents ........... 0
    Aborted Disk Agents .......... 0
    -------------------------------------------
    Disk Agents Total ........... 1
    ===========================================
    Completed Media Agents ....... 1
    Failed Media Agents .......... 0
    Aborted Media Agents ......... 0
    -------------------------------------------
    Media Agents Total .......... 1
    ===========================================
    Mbytes Total ................. 0 MB
    Used Media Total ............. 1
    Disk Agent Errors Total ...... 0


    ============================================================================
    Session completed with errors!
    ============================================================================

  • Hi

    Im such case please open  a support case, seems to be a rigts issue but must be analyzed.

    Best Regards