VMware GRE Agent error DP9.06

Hello,

DP CM= WIndows 2012 R2, DP9.06

I am trying to perform restore using VMware GRE Agent. The restore works for me few times and after that it started giving error:
Http Error - 500 
{"message":"Unexpected error :There was a problem while sending query to service https://xxx.xxx.com:7116/dp-gui/GetMountProxies?newMachineTypeParam=ESX. Check that this agent is accessible."}

Restarting the VMware Web client services worked for few times but now even restarting the services don't work. NO HP OneView in the enviornment also..

I read somewhere there is an ER QCCR2A65688 already raised but that's for HP OneView. 

I am getting 2 errors for the same issue now. After restarting Web Client services it gives first error as:
Error while trying to get the lists of request
Log on to Virtual Center xxx.xxx.COM could not be performed.
Details:Web service error: Try Again

But the password is correct (verified)_and the user have all privilege for restore.

After this when I logout and log in again on my vpshere web Client, start giving continous the error as:
{"message":"Unexpected error :There was a problem while sending query to service https://xxx.xxx.com:7116/dp-gui/GetMountProxies?newMachineTypeParam=ESX. Check that this agent is accessible."}

Thanks for any help.

Regards,

Syed

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  • Verified Answer

    sorry for the information in my earlier post, this issue is because of same HP OneView. 
    First remove GRE web plugin on vcenter from DP GUI, then remove the GRE components from using https://vcenter.xxx.cm/mob and remove the Gre components. after that remove the Data protector folder from vcenter server under C:/program files/Vmware/vc-packages.

    After this try readding the GRE components on Vcenter and install VMware GRE component will fix the issue.

    Restarting the web clients also fix the issue most of the times, if restarting web services doesn't work above procedure need to be foolow.

     Hope this issue to be fix with 9.07 release.

     Regards,

    Syed