Local install DP 10.91 of client fails on Windows 2016 systems

Hello,

customer reporting about local install of client fails on Windows 2016 systems. There is a similar error in the knowledge base for a client with Windows 2008 OS versions, but we have Windows 2016.

[CRITICAL] The digital signature of the object was not verified.
[CRITICAL] Some services started with warnings or errors.
[WARNING] Timeout reached before Data Protector Inet started.
[NORMAL_DETAIL] Service Data Protector Filter Listener Service started.

Windows 2016 client is disconnected from internet.

As a result, the Inet service does not start and the Data Protector commands do not work:

C:\Program Files\OmniBack\bin>omnicc

Non-recoverable error:

(1041) Failed to open the message catalog.

System error: [HR 0x800B010A] A certificate chain could not be built to a trusted root authority.

 

Program initialization failed.

What could be the problem?

  • Hello .

    This is a known issue. Here are the facts.

    • Data Protector has been digitally signed
    • To validate the Micro Focus Group Limited certificate used the list of Trusted Root Certification Authorities must include the Sectigo and Entrust Root CA
    • Without the Root CA known the verification and the installation fails, HR 0x800B0101
    • Get the Trusted Root CA from WSUS and distribute to Cell Manager and clients

    certutil.exe -generateSSTFromWU rootCA.sst
    
    $sstStore = (Get-ChildItem -Path rootCA.sst)
    $sstStore | Import-Certificate -CertStoreLocation Cert:\LocalMachine\Root

    Regards,
    Sebastian Koehler

  • Suggested Answer

    Sebastian, thank you for answer.

    We will perform it and return with results.

    Ravil.