Hello HowardArch

Could you please share number for the last support case opened? I would like to check the information provided.

Best Regards

Check the omnirc on the backup host / media agent - is this set? OB2SHUTDOWNFLAGS=9. Cos that has a MASSIVE impact on other queries. Its recommended here for example: https://docs.microfocus.com/itom/Data_Protector:2021.02/ObjectCopySessionFails but what they fail to mention is that it also forces the vepa host to wait for the timeout before looking for the next VM. 

Thanks,  

the ominrc settings for the Cell manager and the media access server are below.

removing Ob2shutdownflags by commenting them out made no difference when a new job was run but there are so many settings in there -  I'm sure one of them is causing the issue?

Cell manager:

OB2_IPC_PROTOCOLINFOTMEOUT=300
OB2IPCKEEPALIVE=1
OB2INETTIMEOUT=120
OB2IPCKEEPALIVETIME=900
OB2IPCKEEPALIVEINTERVAL=60
OB2_VEAGENT_VCENTER_CONNECTION_LIMIT=10
OB2RUNSCRIPT=1
OB2IPCSECGRACEPERIOD=30
OB2RECONNECT_ACK=7200
OB2SHMIPC=0
OB2RECONNECT_RETRY=1
OB2INETTIMEOUT=3600
OB2PORTRANGE=22000-22999
OB2_IPC_DNSRETRYCOUNT=3
OB2_IPC_DNSRETRYTIME=10

media Access server:

OB2IPCKEEPALIVE=1
OB2INETTIMEOUT=120
OB2IPCKEEPALIVETIME=900
OB2IPCKEEPALIVEINTERVAL=60
#OB2SHUTDOWNFLAGS=9
#OB2SHUTDOWNTIMEOUT=180

OB2_VEAGENT_VCENTER_CONNECTION_LIMIT=5

I usually set this (to fix the csm copy end error)

OB2SHUTDOWNFLAGS=9

OB2SHUTDOWNTIMEOUT=2

That way the csm copy job ends successfully but I don't introduce too much time between waiting for VMs to display in VE backups.

Did you restart the DP INET service on the backup host (server with virtual env integ agent installed) after hashing out the variables?

Also why are you restricting your vcenter connections to 5? What DP version are you using? (I believe that default is 10 in DP10.x)

By jove I think you've got it.

If I copy your settings and remove the limit of 5 vcenter connections +reboots  it all works again.

All these settings were done by previous tickets we opened with MF  support so its a mystery as to why.

My greatest thanks for this as obviously it has made a dramatic impact on our whole backup schedule window.

Yep, I think if the people who write the code + provide support for the product actually had to support a data protector environment for any extended length of time, there would be significant changes introduced to enhance / improve the user experience! Still it keeps people like me in work so I guess I shouldn't complain too much..... 

Seasons greetings x