StoreOnce Catalyst Copy hangs with Link Failure

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over 1 year ago

Symptoms

After upgrading to StoreOnce firmware to 3.18.18 (Gen3) or 4.2.1 (Gen4) the Data Protector Replication (StoreOnce Catalyst Copy) using CoFC (Catalyst over FC) may hang. A Link Failure will be reported in the Outbound Copy Jobs in the StoreOnce GUI (available on the source StoreOnce Catalyst store).

Link_Failure.png

Diagnosis

The replication is properly initiated by Data Protector, but the StoreOnce system fails to process it.

Solution

As long as a permanent solution included in new StoreOnce firmware is not available, contact HPE Support and request the change of the parameter qla2xxx_stats_update_period_minutes from 1 to 0. This will resolve the problem.

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